A woman raised concerns with the Western Trust about how her late mother was treated in a care home. We found significant failings in the way the Trust investigated her complaint.
A student complained about how Queen’s University gathered evidence in its investigation of an alleged assault. We asked the University to apologise after we found it did not properly explain to the student how it obtained evidence from the PSNI.
A student complained to Queen’s University about bullying and harassment by other residents in her University accommodation. We asked the University to apologise to the student for failures in the way it dealt with her complaint.