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23 findings available

Man has thousands of pounds in benefits repaid after being wrongly told to apply for Universal Credit

Our investigation led to the Department for Communities repaying over £11,000 to a man after we found he was given poor advice which caused him to lose his existing benefits.

Investigation Report

Housing Executive compensates contractor for losses

Case Summary

Investigation into a complaint about the Northern Ireland Housing Executive

A man complained about the way the Housing Executive dealt with his concerns about episodes of Anti-Social Behaviour.  We upheld the complaint, finding that the Housing Executive did not manage the claims in line with its Anti-Social Behaviour manual.

Investigation Report

Report upholds man's complaint about suspension of PIP

Our investigation examined a man's claims that the Department for Communities had failed to consider his ‘difficulties’ when considering his claim for the Personal Independence Payment benefit, and that it lacked understanding of his condition.

Investigation Report

PIP and the value of further evidence

Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information to help them assess claims for the Personal Independence Payment (PIP) benefit.

Own Initiative Investigation

Rent arrears waived for Housing Executive tenant

Case Summary

Settlement resolves complaint against Northern Ireland Housing Executive

Case Summary

Failings found in 'appointee' process

The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.

Investigation Report

Ombudsman asks Housing Executive to look again at grant application

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

Investigation Report

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