5 findings available

Investigation of a complaint against the Department of Health

We investigated a complaint from a member of the public who believed she was treated unfairly by the Department of Health.

Investigation Report
Upheld

Housing Association apologises to tenant over handling of complaint

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

Investigation into CCEA’s handling of student’s exam grade appeal

We found no maladministration in the way the Council for the Curriculum, Examination and Assessment’s made its decision about an exam grade, but were critical of the system it had in place for receiving appeals.

Investigation Report

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