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About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints Standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

COVID-19 update (17 March)

17 March 2020

We are currently taking steps to manage the circumstances we are all experiencing in relation to the Coronavirus (COVID-19) situation. Like most others, including our fellow public sector service providers, this is impacting on our ability to provide our full normal service.

We are continuing to provide our services but please be aware that our office is now closed to walk-in visitors and our staff are working from home. We are still responding to emails and phone enquiries but due to the impact on our staff, our response times will be affected. Our ability to respond by phone in particular may be impacted significantly as we adjust to these new arrangements. We would encourage you to contact us by email (nipso@nipso.org.uk) or through our online complaints form. We will do our best to respond to your enquiries as soon as we can and we appreciate your patience in this regard.

We will update our website and Twitter account with information for complainants, members of the public and public bodies as the situation develops.

We appreciate your patience and understanding.

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