Information and Guidance

This information is for the Northern Ireland public service providers which are under the Ombudsman’s jurisdiction. If your organisation is included in Schedule 3 to the Public Services Ombudsman Act (Northern Ireland) 2016 (the 2016 Act), this section is relevant to you. Click here for a copy of the 2016 Act.

Section 1: Ombudsman Principles

Principles of Good Administration
Principles of Good Complaint Handling
Principles for Remedy

Section 2: Guidance

Good Administration and Good Records Management
Guidance on Issuing an Apology
Information promise

Human Rights manual


Section 3: Leaflets

NIPSO Information Leaflet 

Signposting to the Ombudsman