Information and guidance

This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction. This section is relevant to organisations included in Schedule 3 of the Public Services Ombudsman Act (Northern Ireland) 2016 (the 2016 Act).
Click here for a copy of the 2016 Act.

Ombudsman principles

Principles of Good Administration
Principles of Good Complaint Handling
Principles for Remedy


Good Administration and Good Records Management
Guidance on issuing an apology
Information promise
Human Rights manual


NIPSO information leaflet 
Signposting to the Ombudsman