Information and guidance

This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction. This section is relevant to organisations included in Schedule 3 of the Public Services Ombudsman Act (Northern Ireland) 2016 (the 2016 Act).

Ombudsman principles

Principles of Good Administration
Principles of Good Complaint Handling
Principles for Remedy


Records Matter: a view from oversight bodies on the importance of good record-keeping
Guidance on issuing an apology
Information promise
Human Rights manual


NIPSO information leaflet 
Signposting to the Ombudsman