Latest News

New schools remit contributes to rise in complaints to Ombudsman

November 30, 2018

A report released today has revealed that enquiries to the Northern Ireland Public Services Ombudsman increased by 37% in the last year. Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).

Report Summary

Patient was discharged prematurely from hospital’s Emergency Department – Ombudsman

November 15, 2018

Investigation concludes that further observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.

Report Summary

Quarterly Bulletin – October 2018

October 25, 2018

Our latest Quarterly Bulletin contains a link to our new animated video and a selection of our latest investigation reports.

Investigation into complaint that medical staff’s slow response led to patient losing his sight

October 4, 2018

Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely while he was in hospital, and that an earlier diagnosis would have improved the chances of his vision being retained. (4 October 2018)

Investigation into the care and treatment of a patient at the Royal Victoria Hospital

October 1, 2018

An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided. (28 September 2018)

Ombudsman finds that patient was given adequate information about her medical condition on discharge from hospital

September 19, 2018

An investigation has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness. (19 September 2018)  

Investigation critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.

September 17, 2018

An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations. (17 September 2018)  

Family receive apology over failings during Serious Adverse Incident investigation

September 10, 2018

Health and Social Care Trust agrees to Ombudsman ‘action plan’ to improve the way it deals with families during investigations into Serious Adverse Incidents.

Ombudsman asks Department to refund complainant after finding it unfairly recovered payment of farming subsidy

August 16, 2018

A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.