Latest News

Trust apologises to complainant following Ombudsman investigation

February 14, 2019

The Belfast Health and Social Care Trust has apologised to a complainant for the care and treatment her mother received while a patient in the Mater Hospital.

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Hospital conditions not the cause of patient’s pneumonia

February 6, 2019

An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.

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Ombudsman partially upholds complaint about handling of planning application

January 30, 2019

The Ombudsman has found that a planning officer dealing with a man’s application considered the appropriate policies and took a planning consultant’s views into account before making her decision.    

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Ombudsman proposes investigation into Department’s handling of Personal Independence Payments (PIPs)

January 21, 2019

The Northern Ireland Public Services Ombudsman has informed the Department for Communities that she is proposing, under new powers, to launch an investigation into the way the Department administers Personal Independence Payments (PIPs). The welfare benefit replaced Disability Living Allowance in June 2016.

Ombudsman asks Housing Executive to look again at grant application

January 16, 2019

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

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Investigation of a complaint against the Victims and Survivors Service

January 3, 2019

The Ombudsman has partially upheld a man’s complaint about the actions of the Victims and Survivors Service.

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New schools remit contributes to rise in complaints to Ombudsman

November 30, 2018

A report released today has revealed that enquiries to the Northern Ireland Public Services Ombudsman increased by 37% in the last year. Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).

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Patient was discharged prematurely from hospital’s Emergency Department – Ombudsman

November 15, 2018

Investigation concludes that further observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.

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Quarterly Bulletin – October 2018

October 25, 2018

Our latest Quarterly Bulletin contains a link to our new animated video and a selection of our latest investigation reports.