A report released today has revealed that enquiries to the Northern Ireland Public Services Ombudsman increased by 37% in the last year. Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).Report Summary
Investigation concludes that further observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.Report Summary
Northern Ireland Housing Executive made ‘fair and reasonable efforts’ to address concerns of man who complained about his neighbour’s anti-social behaviourNovember 2, 2018
Investigation finds NIHE acted appropriately in dealing with request to evict tenantReport Summary
Our latest Quarterly Bulletin contains a link to our new animated video and a selection of our latest investigation reports.
Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely while he was in hospital, and that an earlier diagnosis would have improved the chances of his vision being retained. (4 October 2018)
An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided. (28 September 2018)
Ombudsman finds that patient was given adequate information about her medical condition on discharge from hospitalSeptember 19, 2018
An investigation has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness. (19 September 2018)
Investigation critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.September 17, 2018
An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations. (17 September 2018)
Health and Social Care Trust agrees to Ombudsman ‘action plan’ to improve the way it deals with families during investigations into Serious Adverse Incidents.
Ombudsman asks Department to refund complainant after finding it unfairly recovered payment of farming subsidyAugust 16, 2018
A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.