The Belfast Health and Social Care Trust has apologised to a complainant for the care and treatment her mother received while a patient in the Mater Hospital.Report Summary
An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.Report Summary
The Ombudsman has found that a planning officer dealing with a man’s application considered the appropriate policies and took a planning consultant’s views into account before making her decision.Report Summary
Ombudsman proposes investigation into Department’s handling of Personal Independence Payments (PIPs)January 21, 2019
The Northern Ireland Public Services Ombudsman has informed the Department for Communities that she is proposing, under new powers, to launch an investigation into the way the Department administers Personal Independence Payments (PIPs). The welfare benefit replaced Disability Living Allowance in June 2016.
The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.Report Summary
The Ombudsman has partially upheld a man’s complaint about the actions of the Victims and Survivors Service.Report Summary
A report released today has revealed that enquiries to the Northern Ireland Public Services Ombudsman increased by 37% in the last year. Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).Report Summary
Investigation concludes that further observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.Report Summary
Northern Ireland Housing Executive made ‘fair and reasonable efforts’ to address concerns of man who complained about his neighbour’s anti-social behaviourNovember 2, 2018
Investigation finds NIHE acted appropriately in dealing with request to evict tenantReport Summary
Our latest Quarterly Bulletin contains a link to our new animated video and a selection of our latest investigation reports.