Latest News

COVID-19 Update (25 March)

March 25, 2020

Information for members of the public: Our office is closed to walk-in visitors and our staff are working from home. We are still responding to emails and phone enquiries but our response times will be affected. Our ability to respond by phone in particular may be impacted significantly as we adjust to these new arrangements. … Continue reading COVID-19 Update (25 March)

COVID-19 update (17 March)

March 17, 2020

We are currently taking steps to manage the circumstances we are all experiencing in relation to the Coronavirus (COVID-19) situation. Like most others, including our fellow public sector service providers, this is impacting on our ability to provide our full normal service. We are continuing to provide our services but please be aware that our … Continue reading COVID-19 update (17 March)

Assembly nominates Acting Ombudsman

February 2, 2020

Mr Paul McFadden was nominated by the Northern Ireland Assembly on 3 February 2020 to serve as Acting Northern Ireland Public Services Ombudsman. Paul has served as Deputy Ombudsman for Northern Ireland since July 2016. At that time he was also appointed the Deputy Commissioner for Local Government Standards, and the Judicial Appointments Ombudsman for … Continue reading Assembly nominates Acting Ombudsman

Records Matter

January 29, 2020

The Public Services Ombudsman, the Northern Ireland Audit Office and the Information Commissioner’s Office have worked together to produce a publication on good record-keeping.  “Records Matter: a view from regulation and oversight bodies on the importance of good record keeping” is based on our collective experience of complaint handling, investigations, audits and inspections. To download … Continue reading Records Matter

Report Summary

The 50th anniversary of the Ombudsman in Northern Ireland: a short film

December 17, 2019

The Ombudsman’s office opened its doors to the public on 22 December 1969.  To mark the occasion we have produced a short film, The 50th Anniversary of the Ombudsman in Northern Ireland, which looks at the Office’s origins and explains more about our work.  The film includes an interview with Dr Paul Arthur, Professor of … Continue reading The 50th anniversary of the Ombudsman in Northern Ireland: a short film

October bulletin

October 8, 2019

The Ombudsman’s bulletin for October contains details of a number of newly released reports in the health, local council and central government sectors.

Complaints to Ombudsman rise for third successive year

July 11, 2019

A report released today has revealed that complaints to the Ombudsman increased by 15% in the last year. During 2018-19 the Office received 762 new complaints. This is the third successive year in which complaints to the Ombudsman have increased.  

Ombudsman finds that proper care and treatment of patient by Trust ‘may have improved her chances of survival’

July 3, 2019

An investigation has found that the Northern Health and Social Care Trust failed to provide adequate care and treatment to a patient who died of multiple organ failure in the Causeway Hospital, Coleraine on 26 September 2015.

Report Summary

Ombudsman commences investigation into handling of Personal Independence Payments (PIPs)

June 24, 2019

The Ombudsman has informed the Department for Communities that she is launching an investigation into the way the Department administers Personal Independence Payments (PIPs).  The decision follows an ‘own initiative’ investigation proposal sent to the Department earlier this year.

Complaining about a public service: an equalities and human rights perspective

June 18, 2019

As part of our research into complaints handling in the public sector, we are hosting an event in Parliament Buildings on 25 June. The aim of the event is to explore the experience of complaining through an equalities and human rights lens.