November 10, 2020

An update of our investigation into the Department for Communities’ administration of the Personal Independence Payment

In June 2019 the Ombudsman launched an investigation into the Department for Communities’ (the Department) administration of the Personal Independence Payment (PIP) benefit system, focusing on the availability and application of further evidence in the PIP benefit decision making and internal complaints processes.

Under the 2016 Act, the Ombudsman must give the Department and the assessment provider Capita the opportunity to comment on the evidence before she concludes her investigation and publishes her report. A draft of the investigation report was shared with the Department during October and their full response is expected on 18 December 2020.

The Ombudsman intends to publish the report early in the New Year.