March 17, 2020

COVID-19 update (17 March)

We are currently taking steps to manage the circumstances we are all experiencing in relation to the Coronavirus (COVID-19) situation. Like most others, including our fellow public sector service providers, this is impacting on our ability to provide our full normal service.

We are continuing to provide our services but please be aware that our office is now closed to walk-in visitors and our staff are working from home. We are still responding to emails and phone enquiries but due to the impact on our staff, our response times will be affected. Our ability to respond by phone in particular may be impacted significantly as we adjust to these new arrangements.  We would encourage you to contact us by email ( or through our online complaints form.  We will do our best to respond to your enquiries as soon as we can and we appreciate your patience in this regard.

We will update our website and Twitter account with information for complainants, members of the public and public bodies as the situation develops.

We appreciate your patience and understanding.