Latest News

Complaining about a public service: an equalities and human rights perspective

June 18, 2019

As part of our research into complaints handling in the public sector, we are hosting an event in Parliament Buildings on 25 June. The aim of the event is to explore the experience of complaining through an equalities and human rights lens.

Ombudsman upholds complaint that hospital failed to arrange care package for patient

May 14, 2019

The Belfast Health and Social Care Trust has apologized to a patient who was forced to arrange her own care package after being discharged from the Royal Victoria Hospital, Belfast.

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Case Digest – Spring 2019

April 25, 2019

Our newly published Case Digest provides summaries of a number of recent complaints received by the Office.  It reflects the varied nature of the cases we deal with and the range of outcomes which can follow either an initial assessment or a full investigation. We hope you find it of interest.

Public to benefit from Ombudsmen agreement on complaints about North-South Bodies

April 11, 2019

Northern Ireland Public Services Ombudsman Marie Anderson and Irish Ombudsman Peter Tyndall have signed a Memorandum of Understanding to provide for ongoing co-operation on complaints about North-South Implementation Bodies. The MoU will ensure that users of the services of these bodies, both north and south of the border, will be able to have complaints investigated … Continue reading Public to benefit from Ombudsmen agreement on complaints about North-South Bodies

Council dealt appropriately with planning application – Ombudsman

February 26, 2019

An investigation by the Public Services Ombudsman has found that Mid & East Antrim Borough Council dealt properly with a planning application for a house extension, despite objections from the applicant’s neighbours.

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Investigation into the care and treatment of patient in Armagh nursing home

February 21, 2019

An investigation has concluded that the care plans drawn up for a resident in a nursing home in Armagh were largely adequate, but that the home had underestimated the resident’s risk of a fall and that it was inconsistent in its assessment of his mental state.

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Hospital conditions not the cause of patient’s pneumonia

February 6, 2019

An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.

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Ombudsman partially upholds complaint about handling of planning application

January 30, 2019

The Ombudsman has found that a planning officer dealing with a man’s application considered the appropriate policies and took a planning consultant’s views into account before making her decision.    

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Ombudsman proposes investigation into Department’s handling of Personal Independence Payments (PIPs)

January 21, 2019

The Northern Ireland Public Services Ombudsman has informed the Department for Communities that she is proposing, under new powers, to launch an investigation into the way the Department administers Personal Independence Payments (PIPs). The welfare benefit replaced Disability Living Allowance in June 2016.

Ombudsman asks Housing Executive to look again at grant application

January 16, 2019

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

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