Latest News

Ombudsman partially upholds complaint about handling of planning application

January 30, 2019

The Ombudsman has found that a planning officer dealing with a man’s application considered the appropriate policies and took a planning consultant’s views into account before making her decision.    

Report Summary

Ombudsman proposes investigation into Department’s handling of Personal Independence Payments (PIPs)

January 21, 2019

The Northern Ireland Public Services Ombudsman has informed the Department for Communities that she is proposing, under new powers, to launch an investigation into the way the Department administers Personal Independence Payments (PIPs). The welfare benefit replaced Disability Living Allowance in June 2016.

Ombudsman asks Housing Executive to look again at grant application

January 16, 2019

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

Report Summary

Investigation of a complaint against the Victims and Survivors Service

January 3, 2019

The Ombudsman has partially upheld a man’s complaint about the actions of the Victims and Survivors Service.

Report Summary

New schools remit contributes to rise in complaints to Ombudsman

November 30, 2018

A report released today has revealed that enquiries to the Northern Ireland Public Services Ombudsman increased by 37% in the last year. Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).

Report Summary

Patient was discharged prematurely from hospital’s Emergency Department – Ombudsman

November 15, 2018

Investigation concludes that further observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.

Report Summary

Quarterly Bulletin – October 2018

October 25, 2018

Our latest Quarterly Bulletin contains a link to our new animated video and a selection of our latest investigation reports.

Investigation into complaint that medical staff’s slow response led to patient losing his sight

October 4, 2018

Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely while he was in hospital, and that an earlier diagnosis would have improved the chances of his vision being retained. (4 October 2018)

Investigation into the care and treatment of a patient at the Royal Victoria Hospital

October 1, 2018

An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided. (28 September 2018)