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Records Matter

January 29, 2020

The Public Services Ombudsman, the Northern Ireland Audit Office and the Information Commissioner’s Office have worked together to produce a publication on good record-keeping.  “Records Matter: a view from regulation and oversight bodies on the importance of good record keeping” is based on our collective experience of complaint handling, investigations, audits and inspections. To download the publication, go to Records Matter on Information and guidance page.

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The 50th anniversary of the Ombudsman in Northern Ireland: a short film

December 17, 2019

The Ombudsman’s office opened its doors to the public on 22 December 1969.  To mark the occasion we have produced a short film, The 50th Anniversary of the Ombudsman in Northern Ireland, which looks at the Office’s origins and explains more about our work.  The film includes an interview with Dr Paul Arthur, Professor of Peace Studies at Ulster University, who provides a historical background to the creation of the … Continue reading The 50th anniversary of the Ombudsman in Northern Ireland: a short film

October bulletin

October 8, 2019

The Ombudsman’s bulletin for October contains details of a number of newly released reports in the health, local council and central government sectors.

Complaints to Ombudsman rise for third successive year

July 11, 2019

A report released today has revealed that complaints to the Ombudsman increased by 15% in the last year. During 2018-19 the Office received 762 new complaints. This is the third successive year in which complaints to the Ombudsman have increased.  

Ombudsman finds that proper care and treatment of patient by Trust ‘may have improved her chances of survival’

July 3, 2019

An investigation has found that the Northern Health and Social Care Trust failed to provide adequate care and treatment to a patient who died of multiple organ failure in the Causeway Hospital, Coleraine on 26 September 2015.

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Ombudsman commences investigation into handling of Personal Independence Payments (PIPs)

June 24, 2019

The Ombudsman has informed the Department for Communities that she is launching an investigation into the way the Department administers Personal Independence Payments (PIPs).  The decision follows an ‘own initiative’ investigation proposal sent to the Department earlier this year.

Complaining about a public service: an equalities and human rights perspective

June 18, 2019

As part of our research into complaints handling in the public sector, we are hosting an event in Parliament Buildings on 25 June. The aim of the event is to explore the experience of complaining through an equalities and human rights lens.

Ombudsman upholds complaint that hospital failed to arrange care package for patient

May 14, 2019

The Belfast Health and Social Care Trust has apologized to a patient who was forced to arrange her own care package after being discharged from the Royal Victoria Hospital, Belfast.

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Case Digest – Spring 2019

April 25, 2019

Our newly published Case Digest provides summaries of a number of recent complaints received by the Office.  It reflects the varied nature of the cases we deal with and the range of outcomes which can follow either an initial assessment or a full investigation. We hope you find it of interest.

Public to benefit from Ombudsmen agreement on complaints about North-South Bodies

April 11, 2019

Northern Ireland Public Services Ombudsman Marie Anderson and Irish Ombudsman Peter Tyndall have signed a Memorandum of Understanding to provide for ongoing co-operation on complaints about North-South Implementation Bodies. The MoU will ensure that users of the services of these bodies, both north and south of the border, will be able to have complaints investigated efficiently by the appropriate independent Ombudsman. The Office of the Ombudsman of Ireland and the … Continue reading Public to benefit from Ombudsmen agreement on complaints about North-South Bodies