Latest News

Complaint about the care of a patient by two Health and Social Care Trusts

May 22, 2018

An investigation into a complaint from a member of the public about the care and treatment provided to her late husband by three hospitals in the Belfast and South Eastern areas has led to a number of recommendations being made to the Trusts.  

Northern Ireland Environment Agency ‘followed appropriate procedures’ when processing development application

May 21, 2018

Ombudsman finds no maladministration over decision to approve discharge of effluent into stream, but recommends Agency apologise to complainants for failings during complaints process.  

Care and treatment of a cancer patient at Altnagelvin Hospital

May 21, 2018

Report critical of hospital over incident with feeding tube, but finds overall care and treatment provided to patient was appropriate.  

Report into the care and treatment of a cancer patient at Belfast City Hospital

May 10, 2018

Investigation finds that patient should have been offered a ‘no treatment’ option during his consultation with a Doctor, but other aspects of complaint not upheld.  

Application for wind turbine ‘not processed in appropriate manner’ by Council

April 30, 2018

The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.  

Quarterly Bulletin – April 2018

April 25, 2018

Download a copy of our first Quarterly Bulletin to find out the latest news from the Office.

Investigation into repair work on disabled man’s home finds multiple failures

April 12, 2018

The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.

Complainant experienced injustice as a result of Council’s actions

April 12, 2018

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.

Ombudsman critical of nursing home over delay in call for ambulance

March 16, 2018

An investigation has revealed that a nursing home failed to fully record its observations of a resident’s head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.  The report can be viewed here.

Patient was given appropriate care and treatment prior to her death

March 5, 2018

An investigation by the Ombudsman has found that the Southern Health and Social Care Trust provided appropriate care and treatment to a patient prior to her death from a serious heart condition in 2014. A report on our investigation into the complaint made against the Trust can be viewed here: Investigation of a complaint against the … Continue reading Patient was given appropriate care and treatment prior to her death