Latest News

Investigation critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.

September 17, 2018

An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations. (17 September 2018)  

Family receive apology over failings during Serious Adverse Incident investigation

September 10, 2018

Health and Social Care Trust agrees to Ombudsman ‘action plan’ to improve the way it deals with families during investigations into Serious Adverse Incidents.

Ombudsman asks Department to refund complainant after finding it unfairly recovered payment of farming subsidy

August 16, 2018

A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.  

Trust failed to provide adequate care and treatment to patient during last weeks of her life

July 26, 2018

An investigation has found a number of failures by the Southern Health and Social Care Trust in relation to a patient’s care and treatment, and that appropriate and timely intervention may have alleviated her discomfort and distress in the last weeks of her life.

Consultant provided appropriate care to patient following workplace accident

July 26, 2018

The Ombudsman has concluded that a hospital pain management consultant provided proper care to a patient who had been electrocuted in an accident at work.

Investigation finds that Department did not respond adequately to complaint

July 26, 2018

The Ombudsman has recommended that the Northern Ireland Civil Service review elements of their Dignity at Work policy after she found maladministration in the way the Department for Communities handled a complaint from a member of the public.  

Complaint about GP not upheld

June 29, 2018

Ombudsman finds that GP ‘followed good practice and relevant clinical standards’ during patient’s breast cancer examinations.

Annual Report and Accounts 2017-18

June 28, 2018

The Annual Report and Accounts reports on the Office’s performance, corporate governance and financial position up to the year ended 31 March 2018.

Ombudsman signs Memorandum of Understanding with Children’s Commissioner

June 28, 2018

Marie Anderson and the Northern Ireland Commissioner for Children and Young People, Koulla Yiasouma, have today (28 June) signed a Memorandum of Understanding setting out ways in which their Offices will consult, co-operate and disclose information while carrying out their respective functions.

Complaint about the care of a patient by two Health and Social Care Trusts

May 22, 2018

An investigation into a complaint from a member of the public about the care and treatment provided to her late husband by three hospitals in the Belfast and South Eastern areas has led to a number of recommendations being made to the Trusts.