Latest News
Report into the care and treatment of a cancer patient at Belfast City Hospital
May 10, 2018Investigation finds that patient should have been offered a ‘no treatment’ option during his consultation with a Doctor, but other aspects of complaint not upheld.
Application for wind turbine ‘not processed in appropriate manner’ by Council
April 30, 2018The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.
Quarterly Bulletin – April 2018
April 25, 2018Download a copy of our first Quarterly Bulletin to find out the latest news from the Office.
Investigation into repair work on disabled man’s home finds multiple failures
April 12, 2018The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.
Complainant experienced injustice as a result of Council’s actions
April 12, 2018A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.
Ombudsman critical of nursing home over delay in call for ambulance
March 16, 2018An investigation has revealed that a nursing home failed to fully record its observations of a resident’s head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident. The report can be viewed here.
Patient was given appropriate care and treatment prior to her death
March 5, 2018An investigation by the Ombudsman has found that the Southern Health and Social Care Trust provided appropriate care and treatment to a patient prior to her death from a serious heart condition in 2014. A report on our investigation into the complaint made against the Trust can be viewed here: Investigation of a complaint against the … Continue reading Patient was given appropriate care and treatment prior to her death
Former Department of Environment failed to monitor planning agreement with Belfast City Airport.
February 15, 2018The Northern Ireland Public Services Ombudsman has issued a finding of maladministration against the former Department of Environment for its failure to monitor the numbers of late flights into and out of George Best Belfast City Airport. An investigation by Public Services Ombudsman Marie Anderson found that although a Planning Agreement between the former Department … Continue reading Former Department of Environment failed to monitor planning agreement with Belfast City Airport.