Latest News
Hospital conditions not the cause of patient’s pneumonia
February 6, 2019An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.
Report SummaryOmbudsman partially upholds complaint about handling of planning application
January 30, 2019The Ombudsman has found that a planning officer dealing with a man’s application considered the appropriate policies and took a planning consultant’s views into account before making her decision.
Report SummaryOmbudsman proposes investigation into Department’s handling of Personal Independence Payments (PIPs)
January 21, 2019The Northern Ireland Public Services Ombudsman has informed the Department for Communities that she is proposing, under new powers, to launch an investigation into the way the Department administers Personal Independence Payments (PIPs). The welfare benefit replaced Disability Living Allowance in June 2016.
Ombudsman asks Housing Executive to look again at grant application
January 16, 2019The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.
Report SummaryInvestigation of a complaint against the Victims and Survivors Service
January 3, 2019The Ombudsman has partially upheld a man’s complaint about the actions of the Victims and Survivors Service.
Report SummaryNew schools remit contributes to rise in complaints to Ombudsman
November 30, 2018A report released today has revealed that enquiries to the Northern Ireland Public Services Ombudsman increased by 37% in the last year. Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).
Report SummaryPatient was discharged prematurely from hospital’s Emergency Department – Ombudsman
November 15, 2018Investigation concludes that further observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.
Report SummaryNorthern Ireland Housing Executive made ‘fair and reasonable efforts’ to address concerns of man who complained about his neighbour’s anti-social behaviour
November 2, 2018Investigation finds NIHE acted appropriately in dealing with request to evict tenant
Report SummaryQuarterly Bulletin – October 2018
October 25, 2018Our latest Quarterly Bulletin contains a link to our new animated video and a selection of our latest investigation reports.
Investigation into complaint that medical staff’s slow response led to patient losing his sight
October 4, 2018Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely while he was in hospital, and that an earlier diagnosis would have improved the chances of his vision being retained. (4 October 2018)