Our recent investigation made 33 recommendations to improve how the Department for Communities (the Department) administer Personal Independence Payment. The Department is required to provide the Ombudsman with an action plan by the end of December 2021, detailing how the recommendations have or will be implemented. As part of our follow up process the Own Initiative team has recently commenced monthly meetings with the Department to discuss its progress. NIPSO intends to report on the action taken by the Department in 2022.
Read the full report: PIP and the Value of Further Evidence