Investigation reports

A patient in the Western Trust said her hip surgery caused her ongoing pain, leaving her with anxiety and depression.

We found the Trust correctly performed the surgery and gave the patient appropriate post-operative care, but that it should have checked for signs of infection after a first operation failed.

We upheld a complaint from a woman who said that her late mother should not have been discharged from Antrim Area Hospital.

A man complained that an injection in his lower back left him in severe constant pain.

We found that the Northern Trust carried out the procedure properly, but did not fully explain to the man that it may lead to his symptoms worsening.

Nursing staff in the Belfast Trust should have referred a patient to doctors after they noticed possible signs of a stroke.

We found a GP Practice treated a man's elbow appropriately.  However, we believed that the man's complaint about his treatment prompted the Practice to remove him from its list.

We said this was unfair. 

A man with Crohn’s Disease asked the Southern Trust to provide him with an additional bedroom and bathroom.

We found the Trust’s decision to only approve a new bathroom was appropriate.

We found the Belfast Trust was right to encourage a patient with cystic fibrosis to persevere with its chosen course of treatment, but criticised a lack of community dietetic support which left her at potential risk of harm.

A breakdown in the relationship between a GP Practice and a patient led to her being removed from its Patient List.  We welcomed the staff training delivered by the Practice which followed our investigation.

A complainant said that if the South Eastern Health Trust had carried out a proper healthcare assessment it might have been responsible for paying her mother’s nursing home fees . 

A woman complained about the care given to her husband in Antrim Area Hospital in the weeks before his death.  We upheld parts of the complaint.