June 23, 2021

PIP and the Value of Further Evidence

Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information to help them assess claims for the Personal Independence Payment (PIP) benefit.

Read a summary or the full version of our investigation report: PIP and the Value of Further Evidence 

Click on the video below for a short overview from Ombudsman Margaret Kelly on our investigation into PIP.

 

Easy Read Guide

PIP and the Value of Further Evidence – Easy Read.

Sign Language Videos

Below are sign language videos summarising our PIP investigation

British Sign Language (BSL)

 

Irish Sign Language (ISL)