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Corporate Information

This section contains our Strategic Plan, some of our policies and procedures, and the minutes of our senior management meetings.

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Corporate Publications

On this page

  • Strategic Plan
  • Principles
  • Policies
  • Senior Management Team Minutes
  • Audit and Risk Committee Minutes

Strategic Plan

Front cover
Document
NIPSO Strategic Plan 2025-29 (186.63 KB, pdf)

Principles

Principle of Good Administration
Document
Principles of Good Administration (155.76 KB, pdf)
Principles of Good Complaint Handling
Document
Principles of Good Complaint Handling (160.12 KB, pdf)

Policies

cover
Document
Handling Conflicts of Interest Policy (426.83 KB, pdf)
cover
Document
Recruitment Selection Policy and Procedure (631.84 KB, pdf)
cover
Document
Raising Concerns Policy (439.96 KB, pdf)
cover
Document
Equal Opportunities Policy (691.91 KB, pdf)
cover
Document
Reasonable Adjustments Policy (199.1 KB, pdf)

Senior Management Team Minutes

Document
Quarterly SMT - April 2025 (201.58 KB, pdf)
Document
Quarterly SMT - January 2025 (186.34 KB, pdf)
Document
Quarterly SMT - October 2024 (187.19 KB, pdf)
Document
Quarterly SMT - July 2024 (148.71 KB, pdf)
Document
Quarterly SMT - April 2024 (177.1 KB, pdf)

Audit and Risk Committee Minutes

Document
ARC Terms of Reference (237.9 KB, pdf)
Document
ARC Minutes - October 2024 (245.17 KB, pdf)
Document
ARC Minutes - August 2024 (249.51 KB, pdf)
Document
ARC Minutes April 2024 (236.59 KB, pdf)
Document
ARC Minutes - January 2024 (246.75 KB, pdf)

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Before you make a complaint to us you should normally have:

  • Complained directly to the organisation  
  • Gone through its complaints process
  • Received a final response to your complaint
Check if you can complain

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Northern Ireland Public Services Ombudsman
Progressive House 
33 Wellington Place
Belfast BT1 6HN 

Freephone: 0800 34 34 24 
Email : nipso@nipso.org.uk 

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© Northern Ireland Public Services Ombudsman 2023
  • About Us
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