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Principles
Principles of Good Administration
Principles of Good Complaint Handling
50 years of the Ombudsman in Northern Ireland 1969-1979
Policies
Access to information Policy Statement
Policy on Unacceptable Behaviour by Complainants
Classification of Documents and Email Policy
Corporate Governance Framework
Gifts and hospitality policy
Information security policy
Internet and email usage policy
Policy on handling conflicts of interest
Policy on Standards of Conduct
Reasonable Adjustments policy
Records management policy
Retention and disposal schedule
Travel and accommodation policy
Use of minority languages policy
Data breach management policy
Working with others
Protocol between the Northern Ireland Audit Office and the Public Services Ombudsman
RQIA NIPSO Information Sharing Protocol
Memorandum of Understanding between the NI Ombudsman and the Information Commissioner “Dealing with Information Rights”
Memorandum of Understanding between the Ombudsman and the Northern Ireland Commissioner for Children and Young People
SMT minutes
Quarterly SMT - July 2021
Quarterly SMT - April 2021
Quarterly SMT - January 2021
Quarterly SMT - October 2020
Quarterly SMT - July 2020
Quarterly SMT - April 2020
Quarterly SMT - January 2020
Audit Committee Terms of Reference and Minutes
Audit and Risk Commitee - Terms of Reference
Audit and Risk Committee Minutes - October 2020
Audit and Risk Committee Minutes - July 2020
Audit and Risk Committee Minutes - April 2020
Audit and Risk Committee Minutes - January 2020
