How we make decisions


Principles of Good Administration

Principles of Good Complaint Handling

Records Matter

50 years of the Ombudsman in Northern Ireland 1969-1979

Principles for Remedy

Information promise

Human Rights Manual

Transparency statement


Access to information Policy Statement

Policy on Unacceptable Behaviour by Complainants

Anti Fraud Policy

Fraud Response Plan

Classification of Documents and Email Policy

Corporate Governance Framework

Gifts and hospitality policy

Information risk policy

Information security policy

Internet and email usage policy

Policy on handling conflicts of interest

Policy on Standards of Conduct

Privacy notice

Purchase policy

Reasonable Adjustments policy

Records management policy

Retention and disposal schedule

Travel and accommodation policy

Use of minority languages policy

Whistleblowing policy

Data breach management policy

Scheme of Delegation

Working with others

Protocol between the Northern Ireland Audit Office and the Public Services Ombudsman

RQIA NIPSO Information Sharing Protocol

Memorandum of Understanding between the NI Ombudsman and the Information Commissioner “Dealing with Information Rights”

Memorandum of Understanding between the Ombudsman and the Northern Ireland Commissioner for Children and Young People

SMT minutes

Quarterly SMT - July 2021

Quarterly SMT - April 2021

Quarterly SMT - January 2021

Quarterly SMT - October 2020

Quarterly SMT - July 2020

Quarterly SMT - April 2020

Quarterly SMT - January 2020

Audit Committee Terms of Reference and Minutes

Audit and Risk Commitee - Terms of Reference

Audit and Risk Committee Minutes - October 2020

Audit and Risk Committee Minutes - July 2020

Audit and Risk Committee Minutes - April 2020

Audit and Risk Committee Minutes - January 2020