How We Make Decisions


Principles of Good Administration

Principles of Good Complaint Handling

Principles for Remedy

Good Administration and Good Records Management

Information promise

Human Rights Manual

Transparency Statement


Access to information Policy Statement

Policy on Unacceptable Behaviour by Complainants

Anti Fraud Policy

Fraud Response Plan

Classification of Documents and Email Policy

Corporate Governance Framework

Gifts and Hospitality Policy

Information Risk Policy

Information Security Policy

Internet and E-mail Usage Policy

Policy on Handling Conflicts of Interest

Policy on Standards of Conduct

Privacy Notice

Purchase Policy

Records Management Policy

Retention and Disposal Schedule

Travel and Accommodation Policy

Use of Minority Languages Policy

Whistleblowing Policy

Data Breach Management Policy

Working with Others

Protocol between the Northern Ireland Audit Office and the Public Services Ombudsman

RQIA NIPSO Information Sharing Protocol

Memorandum of Understanding between the NI Ombudsman and the Information Commissioner “Dealing with Information Rights”

Memorandum of Understanding between the Ombudsman and the Northern Ireland Commissioner for Children and Young People

SMT Minutes 2019

January 2019

February 2019

Audit Committee Terms of Reference and Minutes

Audit and Risk Committee Minutes - 25th January 2018

Audit and Risk Committee Minutes - 26th October 2017

Audit and Risk Committee Minutes - 29th June 2017

Audit and Risk Committee Minutes - 27th April 2017

Audit and Risk Commitee - Terms of Reference