Information leaflets

Our Service Publications

Do You Wish To Make A Complaint?

Complaint Form

About our Service

50 Years of the Ombudsman in Northern Ireland 1969-1979

Making a Complaint About a Residential Care Home or Nursing Home

Making a Complaint about a School

Making a Complaint about Further and Higher Education

Privacy Notice

Our Service Standards Complaint Form

Our Service Standards Leaflet

Guidance on Issuing an Apology

Information Leaflet for Listed Authorities

Managing Constituent Complaints About Public Services

Publishing our Decisions

Egress Switch User Information Publication

Egress User Information Sheet


How we help advocacy bodies

IOI Conference 2021 - Giving Voice to the Voiceless