Useful Links

If this Office can’t deal with your complaint you may wish to contact one of the following organisations.

For complaints about the police in Northern Ireland:

Police Ombudsman for Northern Ireland
New Cathedral Buildings
St Anne’s Square
11 Church Street
Belfast
BT1 1PG
Tel: 0845 601 2931 or 028 9082 8600
Fax: 028 9082 8659
E-mail: info@policeombudsman.org
Website: www.policeombudsman.org

For complaints about GB government departments or about the Health Service in England, Scotland or Wales:

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 015 4033
Fax: 0300 061 4000
E-mail: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk

For complaints about TV and radio, fixed line telecoms and mobiles, plus the airwaves over which wireless devices operate:

Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Tel: 020 7981 3040 or 0300 123 3333
Website: www.ofcom.org.uk

For complaints about a bank, building society, financial adviser, insurance company, investment firm, stockbroker or Unit Trust Company:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800 or 0300 123 9 123 or 020 7964 0500
Fax: 020 7964 1001
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

For complaints about consumer related matters:

General Consumer Council for Northern Ireland
Elizabeth House
116 Holywood Road
Belfast
BT4 1NY
Tel: 028 9067 2488
Fax: 028 9065 7701
E-mail: contact@consumercouncil.org.uk
Website: www.consumercouncil.org.uk or www.consumerline.org

Citizens Advice Bureau
Regional Office
46 Donegall Pass
Belfast
BT7 1BS
Tel: 028 9023 1120
Fax: 028 9023 6522
E-mail: info@citizensadvice.co.uk
Website: www.citizensadvice.co.uk/
(Or at a Citizens Advice Bureau throughout Northern Ireland)

For information regarding public liability and Employers Liability claims against the Department for Regional Development:

Central Claims Unit
DRD
Clarence Court
10-18 Adelaide Street
Belfast
BT2 8GB
Tel: 028 9054 0540
Fax: 028 9054 0665
Email: ccubel@drdni.gov.uk
Website: www.drdni.gov.uk/central_claims_unit/

For complaints from prisoners held in Northern Ireland about the Prison Service:

The Prisoner Ombudsman for Northern Ireland
Unit 2, Walled Garden,
Stormont Estate
Belfast, BT4 3SH
Tel: 028 90527771 or FREEPHONE NO. 0800 7836317
Fax: 028 9052 7752
Email: pa@prisonerombudsman.x.gsi.gov.uk
Website: www.niprisonerombudsman.gov.uk

For complaints about pensions:

The Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB
Tel: 020 7630 2200
Fax: 020 7821 0065
E-mail: enquiries@pensions-ombudsman.org.uk
Website: www.pensions-ombudsman.org.uk

The Pensions Advisory Service
11 Belgrave Road
London
SW1V 1RB
Tel: 0845 601 2923 or 020 7630 2250
Fax: 020 7630 2250
E-mail: enquiries@pensionsadvisoryservice.org.uk
Website: www.pensionsadvisoryservice.org.uk/

For complaints about the electricity and gas industries and water and sewerage services in Northern Ireland:

The Northern Ireland Authority for Utility Regulation (the Utility Regulator)
Queens House
14 Queen Street
Belfast
BT1 6ED
Tel: 028 9031 1575
Fax: 028 9031 1740
Email: info@uregni.gov.uk
Website: www.niaur.gov.uk/

For information about access to official information and the protection of personal information:

Information Commissioner’s Office – Northern Ireland
3rd Floor
Cromac Place
Belfast,
BT7 2JB
Tel: 028 90278757
Fax: 028 9026 9388
Email: ni@ico.gsi.gov.uk
Website: www.ico.gov.uk

For complaints about Solicitors in Northern Ireland:

The Law Society of Northern Ireland
96 Victoria Street,
Belfast,
BT1 3GN
Tel: 028 9023 1614
Fax: 028 9023 2606
Email: info@lawsoc-ni.org
Website: www.lawsoc-ni.org

For complaints about the way the Client Complaints Committee in the Law Society handles complaints about solicitors:

The Lay Observer for Northern Ireland,
Londonderry House,
21 Chichester Street,
Belfast,
BT1 4JJ.
Tel: 028 9024 5028
Email: a.maclaughlin@btinternet.com
Website: www.layobserverni.com

For complaints relating to matters in the Republic of Ireland:

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Tel: 00 353 1 639 5600
Fax: 00 353 1 639 5674
E-mail: ombudsman@ombudsman.gov.ie
Website: www.ombudsman.gov.ie

For complaints relating to institutions and bodies of the European Community:

The European Ombudsman
1 avenue du Président Robert Schuman
CS 30403
F-67001 Strasbourg Cedex
France
Tel: 00 33 3 88 17 23 13
Fax: 00 33 3 88 17 90 62
Website: www.ombudsman.europa.eu

For complaints relating to Human Rights issues:

Northern Ireland Human Rights Commission
Temple Court
39 North Street
Belfast
BT1 1NA
Tel: 028 9024 3987
Fax: 028 9024 7844
Website: www.nihrc.org

For advice regarding discrimination on grounds of disability, gender, race, religious belief and political opinion:

Equality Commission for Northern Ireland
Equality House
7 – 9 Shaftesbury Square
Belfast
BT2 7DP
Tel: 028 9050 0600
Fax: 028 9024 8687
Textphone: 028 9050 0589
E-mail: information@equalityni.org
Website: www.equalityni.org

The regulatory body for the dental professions:

General Dental Council
37 Wimpole Street
London
W1G 8DQ
Tel: 0845 222 4141 or or 020 7887 3800
Fax: 0207 224 3294
E-mail: information@gdc-uk.org
Website: www.gdc-uk.org

The regulatory body for the medical professions:

General Medical Council
9th Floor Bedford House
16-22 Bedford Street
Belfast
BT2 7FD
Tel: 028 9031 9945
E-mail: gmcnorthernireland@gmc-uk.org
Website: www.gmc-uk.org

The regulatory body for the nursing and midwifery professions:

Nursing and Midwifery Council
23 Portland Place
London
W1B 1PZ
Tel: 020 7333 9333
Email: communications@nmc-uk.org
Website: www.nmc-uk.org

For promoting and safeguarding the rights and best interests of all Northern Ireland’s children and young people:

Northern Ireland Commissioner for Children and Young People
Millennium House
17-25 Great Victoria Street
Belfast
BT2 7BA
Tel: 028 9031 1616
Fax: 028 9031 4545
E-mail: info@niccy.org
Website: www.niccy.org

For general information about, and a directory of, Ombudsmen who are members of the British and Irish Ombudsman Association:

British and Irish Ombudsman Association
PO Box 308
Twickenham
Middlesex
TW1 9BE
Tel: 020 8894 9272
E-mail: secretary@bioa.org.uk
Website: www.bioa.org.uk

The regulatory body for the social work profession and the social care workforce:

Northern Ireland Social Care Council
7th Floor Millennium House
19-25 Great Victoria Street
Belfast
BT2 7AQ
Tel: 028 9536 2600
E-mail: info@niscc.hscni.net
Website: www.niscc.info