Useful links

If  NIPSO can’t deal with your complaint, you might want to contact an organisation listed below.

For complaints about the police in Northern Ireland

Police Ombudsman for Northern Ireland
New Cathedral Buildings
St Anne’s Square
11 Church Street
Belfast
BT1 1PG
Tel: 0845 601 2931 or 028 9082 8600
Fax: 028 9082 8659
Email: info@policeombudsman.org
Website: www.policeombudsman.org

For complaints about UK government departments or the Health Service in England

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 015 4033
Fax: 0300 061 4000
Email: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk

For complaints about public services in Scotland

Scottish Public Services Ombudsman
Bridgeside House
99 McDonald Road
Edinburgh
EH7 4NA
Tel: 0131 225 5300 or Freephone 0800 377 7330
Fax: 0800 377 7331
Website: www.spso.org.uk

For complaints about public services in Wales

Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae
Pencoed
CF35 5LJ
Tel: 0300 790 0203
Website: www.ombudsman.wales
Email: ask@ombudsman.wales

For complaints about TV and radio, fixed line telecoms, mobiles and airwaves over which wireless devices operate

Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Tel: 020 7981 3040 or 0300 123 3333
Website: www.ofcom.org.uk

For complaints about a bank, building society, financial adviser, insurance company, investment firm, stockbroker or Unit Trust Company

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0800 023 4567, 0300 123 9123 or 020 7964 0500
Fax: 020 7964 1001
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

For consumer rights and advice

The Consumer Council
Floor 3
Seatem House
28-32 Alfred Street
Belfast
BT2 8EN
Tel: 028 9025 1600
Fax: 028 9065 7701
Email: contact@consumercouncil.org.uk
Website: www.consumercouncil.org.uk

For information on public liability and employers’ liability claims against the Department for Infrastructure

DfI Road Claims Unit
Clarence Court
10-18 Adelaide Street
Belfast
BT2 8GB
Tel: 0300 200 7810
Fax: 028 9054 0665
Email:  tnicu@infrastructure-ni.gov.uk
Website: https://www.infrastructure-ni.gov.uk/contacts/dfi-roads-claims-unit

For complaints about the Prison Service from prisoners held in Northern Ireland

The Prisoner Ombudsman for Northern Ireland
Unit 2, Walled Garden,
Stormont Estate
Belfast, BT4 3SH
Tel: 028 9052 7771 or Freephone 0800 783 6317
Fax: 028 9052 7752
Email: pa@prisonerombudsman.x.gsi.gov.uk
Website: www.niprisonerombudsman.gov.uk

For complaints about pensions

The Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB
Tel: 020 7630 2200
Fax: 020 7821 0065
Email: enquiries@pensions-ombudsman.org.uk
Website: www.pensions-ombudsman.org.uk

The Pensions Advisory Service
11 Belgrave Road
London
SW1V 1RB
Tel: 0845 601 2923 or 020 7630 2250
Fax: 020 7630 2250
Email: enquiries@pensionsadvisoryservice.org.uk
Website: www.pensionsadvisoryservice.org.uk/

For complaints about electricity and gas industries and water and sewerage services in Northern Ireland

The Northern Ireland Authority for Utility Regulation (the Utility Regulator)
Queens House
14 Queen Street
Belfast
BT1 6ED
Tel: 028 9031 1575
Fax: 028 9031 1740
Email: info@uregni.gov.uk
Website: www.niaur.gov.uk/

For information about access to official information and the protection of personal information

Information Commissioner’s Office – Northern Ireland
3rd Floor
Cromac Place
Belfast,
BT7 2JB
Tel: 028 9027 8757
Fax: 028 9026 9388
Email:  ni@ico.org.uk
Website: www.ico.org.uk

For complaints about solicitors in Northern Ireland

The Law Society of Northern Ireland
96 Victoria Street
Belfast
BT1 3GN
Tel: 028 9023 1614
Fax: 028 9023 2606
Email: info@lawsoc-ni.org
Website: www.lawsoc-ni.org

For complaints about how the Client Complaints Committee in the Law Society handles complaints about solicitors

The Lay Observer for Northern Ireland
Londonderry House
21 Chichester Street
Belfast
BT1 4JJ
Tel: 028 9024 5028
Email: a.maclaughlin@btinternet.com
Website: www.layobserverni.com

For complaints in the Republic of Ireland

Office of the Ombudsman
6 Earlsfort Terrace
Dublin 2
Tel: 00 353 1 639 5600
Fax: 00 353 1 639 5674
Email: info@ombudsman.ie 
Website: www.ombudsman.ie

For complaints relating to institutions and bodies of the European Community

The European Ombudsman
1 avenue du Président Robert Schuman
CS 30403
F-67001 Strasbourg Cedex
France
Tel: 00 33 3 88 17 23 13
Fax: 00 33 3 88 17 90 62
Website: www.ombudsman.europa.eu

For complaints relating to human rights

Northern Ireland Human Rights Commission
Temple Court
39 North Street
Belfast
BT1 1NA
Tel: 028 9024 3987
Fax: 028 9024 7844
Website: www.nihrc.org

For advice about discrimination due to disability, gender, race, religious belief or political opinion

Equality Commission for Northern Ireland
Equality House
7-9 Shaftesbury Square
Belfast
BT2 7DP
Tel: 028 9050 0600
Fax: 028 9024 8687
Textphone: 028 9050 0589
Email: information@equalityni.org
Website: www.equalityni.org

The regulatory body for the dental professions

General Dental Council
37 Wimpole Street
London
W1G 8DQ
Tel: 020 7887 3800
Fax: 020 7224 3294
E-mail: information@gdc-uk.org
Website: www.gdc-uk.org

The regulatory body for the medical professions

General Medical Council
9th Floor Bedford House
16-22 Bedford Street
Belfast
BT2 7FD
Tel: 028 9031 9945
Email: gmcnorthernireland@gmc-uk.org
Website: www.gmc-uk.org

The regulatory body for the nursing and midwifery

Nursing and Midwifery Council
23 Portland Place
London
W1B 1PZ
Tel: 020 7333 9333
Email: communications@nmc-uk.org
Website: www.nmc-uk.org

For promoting and safeguarding the rights and best interests of children and young people in Northern Ireland

Northern Ireland Commissioner for Children and Young People
Millennium House
17-25 Great Victoria Street
Belfast
BT2 7BA
Tel: 028 9031 1616
Fax: 028 9031 4545
Email: info@niccy.org
Website: www.niccy.org

For general information about, and a directory of, Ombudsmen who are members of the British and Irish Ombudsman Association

Ombudsman Association
Leonard House
5-7 Newman Road
Bromley
Kent
BR1 1RJ

Email: secretary@ombudsmanassociation.org
Website: http://www.ombudsmanassociation.org


Contacting an advice agency

To find a local advice agency in your area, go to:

Get advice in Northern Ireland