Complaint about the Northern Health and Social Care Trust
A Health Trust’s decision to admit a woman to a care home was appropriate, but its communication with her carer fell below the expected standards.
Available formats
Report Recommendations
We believed the carer was treated unfairly, so we asked the Trust to:
- Apologise for not telling him that Social Workers had attempted to visit
We want to make sure something similar doesn't happen to others, so we asked the Trust to:
- Put in place a procedure so that carers can be informed of a Social Worker’s unsuccessful attempt to visit
- Discuss the findings of this report with relevant staff and ask them to reflect on the failures identified
- Remind staff of the importance of keeping proper and appropriate records
| Category | Health & Social Care
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|---|---|
| Organisation | Northern Health and Social Care Trust
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| Decision | Upheld
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| Case Reference |
202002176
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| Issue Date | |
| Format |
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