Health

Complaint about out-of-hours GP surgery

Given the risk factors involved, we concluded that a doctor should have considered a different diagnosis when treating an elderly patient.

Report recommendations

We asked the practice to apologise to the patient, but also noted that it had learnt from the complaint and put measures in place to prevent something similar from happening again.  

Category
Health & Social Care
Organisation
Dalriada Urgent Care
Decision
Upheld
Case Reference
202005751
Issue Date
Format
  • ODT
  • PDF

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