Complaint about the treatment of a patient in Causeway Hospital
A man who suffered a back injury at work was treated appropriately by clinicians in the Northern Trust. However, we found that when the man made a complaint about his treatment, the Northern Trust did not answer all of his questions.
Available formats
Report Recommendations
We believed the man should have received a better response to his complaint, so we:
- Asked the Trust to apologise to him
We want to make sure complaints are dealt with properly, so we:
- Asked the Trust to remind staff who investigate complaints to address all the points raised.
| Category | Health & Social Care
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|---|---|
| Organisation | Northern Health and Social Care Trust
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| Case Reference |
202001198
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| Issue Date | |
| Format |
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