Eye examination by nurse was appropriate
A patient in a medical practice complained that her eye infection should have been examined by a GP rather than a nurse. We found that the examination was appropriate, but that a GP should have seen the patient following her request.
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Report recommendations
Because the patient did not get the chance to speak to a GP, we asked the Practice to:
- Apologise to the patient
- Remind staff of the importance of exploring with patients their reasons for requesting face-to-face consultations
- Remind staff of the importance of maintaining proper and appropriate records in accordance with GMC Guidance.
| Category | Health & Social Care
|
|---|---|
| Organisation | GP
|
| Decision | Upheld
|
| Case Reference |
202003829
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| Issue Date | |
| Format |
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