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11 findings available

Investigation of a complaint against a Primary School

The parents of a child with special educational needs complained that his primary school was not giving him the support he needed. 

We upheld the complaint and made a number of recommendations to the school.

Investigation Report
Upheld

Investigation of a complaint against the Department of Health

We investigated a complaint from a member of the public who believed she was treated unfairly by the Department of Health.

Investigation Report
Upheld

Department did not clearly define eligibility for Covid support grant

A business owner said he was unfairly denied a Covid business support grant.  We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

Investigation Report

Man's complaint leads to broadband access

Case Summary

Investigation into complaint against primary school principal

Case Summary

Investigation finds Department failed to provide clear information over Covid-19 Business Support Scheme

A complainant believed her business should have received financial support during the Covid-19 pandemic.  We asked the Department for the Economy to retrospectively accept and consider her application.

Investigation Report

Lack of clarity in business support scheme led to applicant missing out

Case Summary

Complaint handling failures follow allegations into principal’s conduct towards autistic pupil

Case Summary

Multiple school failings identified after primary school girl was inappropriately touched by fellow pupil

Case Summary

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