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16 findings available

Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’

The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.

Investigation Report
Upheld

Report recommends review of how the Northern Ireland Housing Executive handles complaints

We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.

Investigation Report
Upheld

Complaint about the Northern Ireland Housing Executive

A Housing Executive resident complained that it didn’t deal with his concerns about his unsafe kitchen.

Upholding the complaint, we recommended that it apologise to the man and provide him with a response within two weeks of our report.

Investigation Report
Upheld

Northern Ireland Housing Executive took two years to deal with resident’s complaint

We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.

Investigation Report
Upheld

Department did not clearly define eligibility for Covid support grant

A business owner said he was unfairly denied a Covid business support grant.  We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

Investigation Report

Housing Executive compensates contractor for losses

Case Summary

Man's complaint leads to broadband access

Case Summary

Investigation finds Department failed to provide clear information over Covid-19 Business Support Scheme

A complainant believed her business should have received financial support during the Covid-19 pandemic.  We asked the Department for the Economy to retrospectively accept and consider her application.

Investigation Report

Lack of clarity in business support scheme led to applicant missing out

Case Summary

Investigation into a complaint about the Northern Ireland Housing Executive

A man complained about the way the Housing Executive dealt with his concerns about episodes of Anti-Social Behaviour.  We upheld the complaint, finding that the Housing Executive did not manage the claims in line with its Anti-Social Behaviour manual.

Investigation Report

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