Investigation reports

The Ombudsman recommended that a patient be given an apology after an investigation found he did not receive the fundamental standards of care while being treated in hospital.  Failures included the lack of records relating to the decision to admit him to an escalation bed, and a failure to record hourly observations.

The Northern Ireland Ambulance Service Trust is considering suitable equipment for transporting new-born infants in ambulances after an Ombudsman's report recommended it apologise to a complainant.

A Trust’s failure to perform an examination of a patient on admission to hospital meant he was not assessed by medical staff against this baseline during his time on the ward.  The investigation also identified a number of record keeping failures by the Trust while caring for the patient.

An investigation has found that the Northern Health and Social Care Trust failed to seek a cardiology opinion in relation to a patient before deciding to discharge him from hospital.  The Ombudsman recommend that the patient be given a full written apology by the Trust Chief Executive for this failure in clinical care and treatment.

An investigation by the Public Services Ombudsman has found that the Northern Health and Social Care Trust did not properly monitor a patient’s food and drink intake during her stay in the Antrim Area Hospital.

An Ombudsman investigation into a complaint that the Prison Healthcare team did not give a patient all of her medication during her stay at Hydebank Wood prison found 'no failures' in the patient's care and treatment.

The investigation looked at the actions of the Northern Ireland Ambulance Service when responding to a 999 call after the complainant’s father had suffered a stroke.