News

Please note that our office will be closed to the public on Friday 7th April, but we will still be taking calls and enquiries.

Our latest Bulletin provides updates on our most recent work, including our new Case Digest which contains guidance for schools on managing complaints.  It also highlights some of our recently published reports, including our investigations into complaints about health trusts, a GP practice, and a local council.

A guide to best practice for complaints handling in schools has been launched today (21/03/2023). The guide which is being issued to schools throughout Northern Ireland, will provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.

This Bulletin highlights some of our most recent investigation reports, including those which found serious failings in two care homes, and into complaints about the Department for the Economy and the Department for Communities.  It also provides other updates on our work.

Our Complaints Standards team are continuing to work with the local government sector in Northern Ireland to change the way they deal with complaints.

Our latest Bulletin provides an update on our work to introduce common standards for complaints handling in the public sector. We also highlight some of the investigations we have carried out over the last Quarter.

We recently conducted two online surveys in support of our Own Initiative investigation into how the Trust communicates with patients on a healthcare waiting list.

We recently reached another important milestone in our programme of transforming the way public bodies deal with complaints.

NIPSO is committed to delivering the highest standards of service to the public. We will not only listen to what people tell us about their experience but we will learn from and act on this also. Our new Strategic Plan for 2022 – 2025 sets out an ambitious vision to be a more accessible, effective and innovative office.

Our new Bulletin includes information on our latest Own Initiative investigation, an update on our complaints standards work, and highlights recent investigation reports into complaints about patient care in three separate health trusts.