Investigation reports

Our investigation found that the care and treatment of a patient in the Royal Victoria Hospital was reasonable and appropriate.  However, we also found that she should have been told what symptoms to look out for in case she needed to return to the Emergency Department or visit her GP.

We partially upheld a complaint that a patient contracted sepsis because he was released too early from Antrim Area Hospital.  We asked the hospital to apologise for its failings, and to review its procedures on discharge of patients from the ward in question.

We found a number of failures in our investigation into the Trust's care of a nursing home patient.

Errors by the Belfast Health and Social Care Trust meant that a cancer patient’s end of life symptoms were left uncontrolled, and that opportunities for advanced care planning were missed.  It also found that her end of life wishes were not taken into account.

Our investigation found that 3FiveTwo’s treatment of a patient was appropriate, but that errors led to a delay in her treatment.

Investigation finds that it took more than 6 months for the Belfast Health and Social Care Trust to respond to a patient’s complaint.

The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.

The Ombudsman has recommended staff training in a Trust to help improve communication with patients who become distressed during post-birth procedures.