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49 findings available

Multiple school failings identified after primary school girl was inappropriately touched by fellow pupil

Case Summary

Restrictive Practices in Northern Ireland Schools - an overview report

This report contains details of investigations into restrictive practices in schools, identifies recurring themes, and includes a number of recommendations to the Department of Education.

Own Initiative Investigation

Ombudsman critical of council’s handling of planning application

We found that failings by Ards and North Down Borough Council resulted in delays to a golf club’s planning application.

Investigation Report

Student's college fees waived following Ombudsman intervention

Case Summary

College apologies after removal of autistic student's work during art display

Case Summary

Apology from school settles parents' complaint

Case Summary

Investigation of a complaint against the Education Authority

A complainant raised concerns about the Education Authority’s failure to investigate a potential child protection concern regarding her son.

Investigation Report
Upheld

Council apologises to complainant over handling of planning application

We reminded Mid and East Antrim Borough Council of its record keeping responsibilities following our investigation of a complaint brought by an MLA.  We also asked it to consider developing a formal policy around the role of public representatives in the planning process.

Investigation Report

Investigation of a complaint about the Education Authority

A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance.  We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.

Investigation Report

Investigation into Council’s enforcement action

We investigated a complaint about the way Belfast City Council dealt with claims of a breach of planning control.

Investigation Report

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