Investigation reports

A man whose son lived in supported housing complained about the care provided by the Belfast Trust. 

We upheld his complaint.

Our investigation found failings in the care and treatment provided to a cancer patient by the Belfast Health and Social Care Trust.

The Belfast Health Trust has apologised to a man after our investigation found failures in the care of his late wife.

We found that the Trust should have retested a patient for COVID when it found her previous sample had not been processed.

Belfast Health and Social Care Trust cared appropriately for a cancer patient and communicated properly with her family during her treatment.

A patient was in pain for longer than necessary because of delays by the Belfast Trust to obtain the results of a private MRI scan.

The Belfast Trust has put in place new procedures for carrying out pre-operative assessments after we partially upheld a man’s complaint.

A woman experienced worry, uncertainty, and frustration because her concerns about being fitted with a pacemaker were not properly addressed by the Belfast Health and Social Care Trust.

The Ombudsman has found that Belfast Health and Social Care Trust should have communicated more clearly with a patient’s family before she was discharged from hospital into respite care.