Investigation reports

We asked the Western Health and Social Care Trust to use the newly appointed Learning Disability Liaison Nurse to ensure that appropriate training is provided to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.

We found a number of failures in our investigation into the Trust's care of a nursing home patient.

We found that the Trust failed to follow any multidisciplinary assessments when it assessed a patient for  Continuing Healthcare.

We investigated a complaint from a man who said that his mother should not have been sent from hospital back to her care home.  We found that her care was appropriate, but following our investigation the Trust agreed to review the way it documents patients returning to nursing homes or other care settings.

An investigation has not upheld a complaint that the Western Health and Social prescribed a patient the wrong dose of a sedative. It also found that the Trust properly addressed the complainant’s concerns about the care of his mother.

The Western Health and Social Care Trust has identified a number of learning points following an investigation into its management of a complainant's adoption application.

The Ombudsman has found that, prior to her death, a patient was given appropriate care and treatment at the South West Acute Hospital, Enniskillen. However, an investigation also concluded that the Trust should have made her family aware of a Do Not Resuscitate order placed on her medical file.

The Public Services Ombudsman has upheld a complaint from a woman who waited 20 months to have a carer's assessment carried out by the Western Health and Social Care Trust.

We investigated a complaint about the Trust's record keeping following the birth of the complainant's son.