Investigation reports

The parents of a woman with multiple healthcare needs complained that she should have been cared for in a nursing home rather than a residential home.  Our investigation found that the Trust properly assessed the woman’s needs and cared for her appropriately.

A woman complained that a dental practice should have provided her with a filling rather than giving root canal treatment.  We did not uphold the complaint.

We concluded that a dental practice’s refusal to remove a patient’s tooth when she requested it was not a failure, but criticised the practice for the quality of some its dental records.

We concluded that a dental practice did not follow the correct procedures when removing a patient from its list.  We also found that its records regarding the patient’s complaint were prepared several months after the alleged incidents occurred.

A man claimed that his son should have been entitled to priority dental treatment during the early months of the COVID-19 pandemic.  We did not uphold the complaint, finding that the treatment was not allowed within the restrictions at the time.