Investigation reports

A man whose son lived in supported housing complained about the care provided by the Belfast Trust. 

We upheld his complaint.

Our investigation found failings in the care and treatment provided to a cancer patient by the Belfast Health and Social Care Trust.

We found failures in the care provided by the Southern Trust to an elderly woman and her daughter.

This investigation found that the system for communicating with patients on healthcare waiting lists is in ‘disarray’, and concluded that significant and repeated failures across the system amounted to ‘systemic maladministration’.

It urged the Department of Health to work with Health Trusts, GPs and others to address the failings.

A man said that his partner could have avoided emergency surgery had she received better treatment from the Southern Health and Social Care Trust. 

We did not uphold the complaint.

A woman whose autistic daughter needed constant care and attention complained that the lack of a dedicated social worker left her feeling ‘isolated and let down’. We upheld the complaint, but recognised the difficult position faced by the health trust over a prolonged period which contributed to the failures.

We found that the care provided by Craigavon Area Hospital to a woman and her new born baby was appropriate, but upheld the complaint that they were discharged prematurely.

We found that a letter sent by a GP Practice to patient was appropriate and followed relevant guidelines.