Investigation reports

A man complained that the medication prescribed by his doctor was making him ill, and that he should also have been referred to a consultant.

Our investigation found that the Practice provided him with appropriate care and treatment.

We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

A patient complained that if a cyst had been diagnosed earlier she could have avoided a painful procedure to have it drained.     

We asked the Northern Health Trust to apologise to a man after we found it failed to properly monitor a growth on his lungs and to offer him appropriate non-surgical treatment.

A woman complained about the treatment her daughter received when she attended the Emergency Department of Altnagelvin Hospital.  We found that the plan to conduct an ECG and observe the patient was reasonable, but asked the Trust to apologise for the nursing behaviours and attitudes she encountered in the hospital.

The family of a woman who died from lung cancer said that her GP Practice left her without guidance or support following her discharge from hospital. We partially upheld the complaint.

A woman complained that her late brother was not given the best possible chance to recover following gall bladder surgery. We upheld parts of the complaint, and were critical of the serious adverse incident report prepared by the Northern Trust.