The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.
A report released today has revealed that enquiries to the Northern Ireland Public Services Ombudsman increased by 37% in the last year. Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).
Investigation concludes that further observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.
Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely while he was in hospital, and that an earlier diagnosis would have improved the chances of his vision being retained. (4 October 2018)
An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided. (28 September 2018)
An investigation has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness. (19 September 2018)
An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations. (17 September 2018)
