An investigation into a complaint from a member of the public about the care and treatment provided to her late husband by three hospitals in the Belfast and South Eastern areas has led to a number of recommendations being made to the Trusts.
Ombudsman finds no maladministration over decision to approve discharge of effluent into stream, but recommends Agency apologise to complainants for failings during complaints process.
Investigation finds that patient should have been offered a ‘no treatment’ option during his consultation with a Doctor, but other aspects of complaint not upheld.
The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.
A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.
The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.
An investigation has revealed that a nursing home failed to fully record its observations of a resident’s head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident. The report can be viewed here.
