The Northern Trust failed to act on a woman’s concerns about her mother’s health. This, as well as its failure to properly assess her spinal injury and accurately read the results of an MRI scan, led to her untimely death.
A business owner said he was unfairly denied a Covid business support grant. We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.
An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.