Investigation reports

The Northern Ireland Public Services Ombudsman is proposing to investigate the actions of the region’s largest social housing landlord, the Northern Ireland Housing Executive.

The investigation into social housing conditions would be the third to take place under the Ombudsman’s ‘own initiative’ power, which allows for an investigation to take place where she has a reasonable suspicion of systemic maladministration.

A man claimed he was treated unfairly by the Housing Executive when it rejected his application for a three-bedroomed house.

We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.

The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.

A Housing Executive resident complained that it didn’t deal with his concerns about his unsafe kitchen.

Upholding the complaint, we recommended that it apologise to the man and provide him with a response within two weeks of our report.

We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.