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6 findings available

Department did not clearly define eligibility for Covid support grant

A business owner said he was unfairly denied a Covid business support grant.  We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

Investigation Report

Man's complaint leads to broadband access

Case Summary

Investigation finds Department failed to provide clear information over Covid-19 Business Support Scheme

A complainant believed her business should have received financial support during the Covid-19 pandemic.  We asked the Department for the Economy to retrospectively accept and consider her application.

Investigation Report

Lack of clarity in business support scheme led to applicant missing out

Case Summary

Investigation into a complaint about the Regulation and Quality Improvement Authority

The Ombudsman has found that an RQIA inspection and subsequent report was completed according to relevant standards, but that it should have taken further steps to provide the registered manager of a care home with a copy of the draft report so that she could comment on its factual accuracy.

Investigation Report

Ombudsman critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.

An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.

Investigation Report

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