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3 findings available

Housing Association apologises to tenant over handling of complaint

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

Restrictive Practices in Northern Ireland Schools - an overview report

This report contains details of investigations into restrictive practices in schools, identifies recurring themes, and includes a number of recommendations to the Department of Education.

Own Initiative Investigation

Investigation into a complaint about the Regulation and Quality Improvement Authority

The Ombudsman has found that an RQIA inspection and subsequent report was completed according to relevant standards, but that it should have taken further steps to provide the registered manager of a care home with a copy of the draft report so that she could comment on its factual accuracy.

Investigation Report

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