Investigation reports

A woman complained that frequent visits by carers caused her brother to experience unnecessary stress and anxiety.  We found the visits were undertaken in line with the relevant guidance and procedures.

The Northern Trust failed to keep proper records of a patient's food intake, and didn't provide him with insulin after he experienced an episode of hypoglycaemia.

A patient in the Western Trust said her hip surgery caused her ongoing pain, leaving her with anxiety and depression.

We found the Trust correctly performed the surgery and gave the patient appropriate post-operative care, but that it should have checked for signs of infection after a first operation failed.

We upheld a complaint from a woman who said that her late mother should not have been discharged from Antrim Area Hospital.

A woman complained about the care given to her husband in Antrim Area Hospital in the weeks before his death.  We upheld parts of the complaint.

A woman whose father died in Causeway Hospital after removing his oxygen mask believed he should have been monitored more closely.  She also questioned why the Trust did not commission a review into the incident.

A woman complained about the treatment her father received in Altnagelvin Hospital, including that he should not have had a catheter inserted while he was dying.  We upheld parts of the complaint.

We upheld a woman's complaint about the care given to her father, who passed away in Antrim Area Hospital in 2021.

A man who suffered a back injury at work was treated appropriately by clinicians in the Northern Trust. However, we found that when the man made a complaint about his treatment, the Northern Trust did not answer all of his questions.