Investigation reports

A woman complained about the Southern Trust’s decision to make her late sister’s estate liable for unpaid nursing costs.

We investigated concerns about how a Health Trust dealt with allegations of an intimate relationship between two care home residents.

Our report criticised the Trust for not doing a more thorough investigation into the claims, and asked it to carry out an audit of previous safeguarding referrals.

A teenage boy waited 18 months to see a consultant after he was diagnosed with arthritis and ruptured ligaments. 

We asked the Trust to apologise for the failures which caused the delay.

The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure.

We asked it to apologise, and to remind clinical staff of the importance of following guidelines on pain management, obtaining consent, and on communicating with patients and their families.

A woman complained about the care her elderly mother received over a 10 day period in the Mater Hospital.

We upheld parts of the complaint, including over how the hospital dealt with an incident in which the patient was in an agitated state, and the way it managed her food intake.  We found no failings over the complaints relating to sedation, toileting, and the patient's access to fluids.

A woman complained that her daughter, who had autism, anxiety and depression, was not cared for properly during her 7 months stay in a children’s home.

A care home resident complained that the home she was in was not suitable for her needs.

We noted the Western Trust's efforts to find the woman a more appropriate home, and recommended it continue its search for alternative options.

A woman said that her GP should have diagnosed her daughter's tonsilitis and given her an antibiotic.

We found that the Practice treated the infection appropriately.