Investigation reports

The quality of care given to a young person with complex medical needs deteriorated when she turned 18.  

We criticised the Belfast Trust for not doing enough to prepare for her transition to adult care, noting with concern the lack of overall policies for managing this process.

We found that a woman was cared for appropriately in the Maternity Unit of the Royal Victoria Hospital, but said that clinicians should have recorded the discussions they had with her about the progress of her labour.

Our investigation found that the communication between clinicians caring for a patient in Craigavon Area Hospital was inadequate, and that a series of other failures contributed towards his untimely death.

A man complained that the medication prescribed by his doctor was making him ill, and that he should also have been referred to a consultant.

Our investigation found that the Practice provided him with appropriate care and treatment.

We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

A patient complained that if a cyst had been diagnosed earlier she could have avoided a painful procedure to have it drained.     

We asked the Northern Health Trust to apologise to a man after we found it failed to properly monitor a growth on his lungs and to offer him appropriate non-surgical treatment.

A woman complained about the treatment her daughter received when she attended the Emergency Department of Altnagelvin Hospital.  We found that the plan to conduct an ECG and observe the patient was reasonable, but asked the Trust to apologise for the nursing behaviours and attitudes she encountered in the hospital.