Investigation reports

The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.

A woman complained about the treatment her late mother received in Altnagelvin Hospital following a fall. 

Our latest Case Digest features a number of investigations into complaints about care homes. It highlights the importance of good complaints handling and provides some key messages for the families of those in care.

Our investigation found that a complainant was offered good support by the Belfast Trust during her treatment for Anorexia Nervosa.

A man’s cancer treatment was interrupted by the Covid pandemic in March 2020. We found that he should have been reviewed by clinicians as soon as possible after the resumption of face-to-face appointments. 

We found that a GP practice should not have removed a patient from its Patient List without giving him an initial warning. 

A woman complained that the Belfast Trust did not properly investigate the cause of her father’s chest pains. She believed if it had done so he may not have died shortly after being discharged from hospital.

A woman questioned why it took so long for her father to receive surgery in Altnagelvin Area Hospital.  She also claimed that poor communication between staff contributed to his untimely death.