Investigation reports

Investigation finds that it took more than 6 months for the Belfast Health and Social Care Trust to respond to a patient’s complaint.

The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.

The Ombudsman has recommended staff training in a Trust to help improve communication with patients who become distressed during post-birth procedures.

The Trust accepted its failings and our recommendations into record keeping after the patient’s mother raised concerns about both staff communication and the administration of medication.