Investigation reports

A man complained that his mother was diagnosed incorrectly by the Southern Trust and prescribed her a drug that led to her becoming confused and agitated.  We found that the overall care of the patient was excellent, but partly upheld the man’s claims that the Trust didn’t deal properly with his complaint.

A patient claimed that she wasn't assessed properly while in the Royal Victoria Hospital Belfast and that the Trust tried to discharge her prematurely without any treatment.

We investigated a complaint that the Belfast Trust failed to identify and treat a physical cause for a patient's symptoms which developed after surgery to remove her thyroid.

A complainant believed that the surgery she received in Craigavon Area Hospital caused her injury and led to ongoing symptoms which were not properly treated.

A complainant raised concerns about the Trust removing her diagnosis of PTSD.  We found that the Trust’s actions were appropriate.

We criticised the way in which the Northern Trust carried out a health check to a patient three weeks before her death.  We found the outcome for the patient may have been different if the treatment and subsequent record keeping had met relevant standards.

The Belfast Health and Social Care Trust has apologised to the family of a man for a number of failures while he was in hospital for lung cancer. However, we welcomed the learning and commitment to service improvement identified by the Trust following our investigation into the complaint.