Investigation reports

A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.

A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.

A GP practice removed a woman from its Patient List following a complaint she made about practice staff.

A patient complained that the Trust should have changed her waiting list status to ‘urgent’ following a request by her GP.  We did not uphold the complaint.

A Health Trust’s failure to carry out tests on a man with an undiagnosed heart condition left his family with unanswered questions following his death.

The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.

A man claimed that prison authorities unfairly denied him treatment for his opioid addiction.  We did not uphold the complaint but made observations on the case for the Trust to consider going forward.

The daughter of an elderly cancer patient complained that her syringe driver was removed in the days before her death, causing her to experience unnecessary pain.

A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.