Investigation reports

A GP Practice provided appropriate care and treatment to a man shortly before his sudden death.

A woman complained that her GP failed to uphold a commitment to monitor her mental health problems. We partially upheld the complaint.

A man complained that shortly before her death his wife’s GP incorrectly diagnosed her with an upper respiratory tract infection. 

We did not identify any failures in her care and treatment.

A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.

A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.

A GP practice removed a woman from its Patient List following a complaint she made about practice staff.

A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.

We found that a GP practice should not have removed a patient from its Patient List without giving him an initial warning. 

A GP practice should have had a face-to-face consultation with an elderly patient, despite the Covid restrictions in place at the time.